Our Frequently Asked Questions
DO YOU HAVE A RETURN POLICY?
There are no cancellations or returns once your order has been placed. However, if there is a problem with your order you may exchange it if we are contacted within 48 hours of receiving your hair. (Hair must still be in original packaging and not installed)
**Very strict exceptions apply**
HOW LONG IS THE SHIPPING PERIOD?
The company is based out of the Chicago, IL area. You should allow up to 3-5 business days for processing and then another 3-5 business days for shipping due to COVID-19. I only ship with the USPS. Once your order has been shipped it is now up to USPS and their delivery schedules and procedures.
HOW MANY BUNDLES DO YOU NEED?
The amount of bundles you get depends on the bundle lengths of your extensions. I typically recommend 2-3 bundles for inches 12-18 and at least 3-4 bundles for lengths 18-24 and 4-5 bundles for lengths 24 and greater. **The main rule of thumb: the longer the hair equals less hair in that bundle** Also, take into consideration that the number of bundles needed also depends on the style and volume you desire. For example, if you want a celebrity weave with a lot of volume and layers, you will need 3 to 5 bundles of hair. We personally like for sew ins to appear thick and full so I'm always wearing 3-5 bundles at a time. (Unless it's a bob style...then you only need two bundles)
CAN MY EXTENSIONS BE COLORED/DYED?
YES, you can color my hair extensions. The hair is 100% virgin hair of premium quality and has never been chemically treated and it can therefore handle the coloring process very well. However, it will no longer be virgin once you color or process the hair. The more you lighten the hair, the more you compromise the integrity of the hair which can lead to dryness and brittle hair. Ensure you keep the hair conditioned if you will be lightening or coloring it. We suggest you consult a professional (myself) if you wish to color your new hair extensions.
CAN THE HAIR BE STRAIGHTENED OR CURLED?
YES, this is 100% Virgin Hair, so treat it as your own. You can curl and straighten the hair as desired. (Note – The hair may lose some of the curl pattern with constant blow dryer and hot tools)
WHAT DOES THE TERM "VIRGIN" HAIR MEAN??
WILL MY EXTENSIONS RETURN TO THEIR NATURAL STATE AFTER A SHAMPOO OR STYLE?
Yes it will, but the more you manipulate the hair with a hot tool, the more you will lose the pattern. It is important to remember that the hair is not attached to any cuticles so it no longer is receiving any nourishment, so if you continuously straighten you will eventually relax the pattern just like you would with your own hair.
WHAT IS THE LONGEVITY OF THE EXTENSIONS?
Six months to two years depending on how you take care of the hair (deep conditioning treatments, combing hair from ends to roots, sulfate free shampoos, ect.)